FAQ

 

Frequently Asked Questions

Most Frequently Asked Questions

How and when are donations calculated?
From the date you register, we count the number of Mastercard purchase transactions you make. At the end of each month, we calculate your monthly donation amount by multiplying the number of purchase transactions you have made by the micro-donation amount you have set on the ‘Manage Donations’ page.  Therefore, it is the micro-donation amount that is valid at that moment that determines the amount of your donation.
You will see one donation per month and this will be visible around the first or second day of the month for the activity of the previous month.  If the donation amount is below $1, we will carry your donations over until the amount of $1 is reached.  Of course, the donation will never exceed the maximum amount you have set on the ‘Manage Donations’ page.
The donation will appear on your card statement as a separate transaction.

When do my donations appear in the dashboard?
Your monthly donation will appear in the dashboard the day after it is generated, usually on the second or third day of the month.  So, it is normal not to see any change on your dashboard until the monthly donation takes place.

When will Stand Up To Cancer or World Food Program USA receive my donations?
If the monthly donation amount – calculated at the beginning of every month, as explained above – exceeds $1, your card will be debited for that sum, and Stand Up To Cancer or World Food Program will receive the donation a few days later. 

What are the benefits of registering?
By registering, you can easily help the organization of your choice by automatically making a donation each time you make a normal card purchase or payment transaction.

Why can't I sign in?
If you can't sign in because you have forgotten your password, please try the "Forgotten password" link. If you still have issues signing in, contact the Support team at 844-475-8335.

How can I change my donation amount?
To change your monthly recurring donation amount, navigate to the 'Manage Donations' link at the top right-hand corner of the screen and you will be able to change your recurring donation amounts. Any changes you make will take effect at the end of the month when your donation is calculated.  This change will be applicable retroactively for the entire month of activity.

How can I stop my donations?
To stop your donations, navigate to the Options screen by clicking on the "Manage Donations" link at the top of the screen and use the button marked "Stop Future Donations" to stop your donations. If you choose to stop your donations, they will be stopped for the entire month and will only resume when you decide to start donating again.

How can I verify the amount donated?
The "My Donations" link displays your personal dashboard page. The Dashboard displays your donation history, including the total amount donated, the total donated last month, and the total number of donations to date.

What happens if a charity were to cease its operation?
If a charity were to cease its operations after you make your donation instructions, but before your card is charged, we will cancel the transaction.

Registration

What cards can I register?
You can register all Mastercard branded cards in the donation platform.

How do I register?
Signing up to donate is quick and convenient. Click or tap "Donate" to create your account profile and to set your donation amount. It's as simple as that.

Can I register multiple cards to donate from?
Yes, you can register a maximum of five Mastercards by editing your profile.

Will my Mastercard be charged if I register?
No, you will not be charged to register your card. However, the donation mechanism will be triggered the first time you make a purchase with the card you have registered. At the end of every month, if your total donation amount for that month exceeds $1 and is less than your chosen maximum amount, then your card will be charged that donation amount.

How can I cancel my account?
To cancel simply go to "My Account" in the top right corner of the screen, select "My Profile" and go to "Delete Account" to make changes . When you've made the change you want to make, just click "update".

Should I be worried about submitting my personal information for registration?
Mastercard is committed to maintaining the security of the personal information collected. We have implemented technical, physical and administrative safeguards to protect the personal information we collect online. We store personal information on a secured server behind a firewall that is not directly connected to the Internet.

How will my personal information be used?
Your personal information will be used in accordance with the details outlined in our Privacy Notice.

How do I sign in into my account after I have registered?
Simply click the "Sign In" button on the home page, and enter your email and password credentials and press the "Login" button.

Maintain My Profile

How do I change my password?
Simply "Log In", click on the "My Account" link in the upper right hand corner of the website, click on "My Profile" and navigate to "Change Password". Complete the action by pressing "update".

How do I update my personal details and/or change my password?
You can update your personal information from the website. Once you have logged in, go to "My Account" in the top right corner of the screen, select "My Profile" and go to "Personal Details' to make changes . When you've made the change you want to make, just click "update".

I've forgotten my password?
Go to the website and click on "Log In", then click "Forgot your password". You will be prompted through the steps to reset it.

Does my password expire?
No, your password will not expire.

Why did I receive an email saying there was a change to my account?
We want to ensure the safety and security of your account, so we send a confirmation email whenever a change is made to your account. If you did not make any changes, please contact the Support team.

Do I need to re-register for the program when my card is renewed or if I would like to change my card number?
No, you do not need to re-register if your card is renewed or if you wish to change your card number, you just need to update your card number and expiration details by going to the "My Account" link in the upper right hand corner of the website, click on "My Profile" and navigate to "Card Details". Complete the action by selecting "update".

Why do I have security questions?
Having security questions adds an additional layer of safety and security to your account. You select the pre-defined questions and provide answers unique to you. The security questions, coupled with your answers, can be used to help verify your identity.

How do I change my security questions?
You can change the security questions requested on log in,  by clicking on the "My Account" link in the upper right hand corner of the website, click on "My Profile" and navigate to "Security Questions".
In the "Security Questions" section, you can update your choice of questions and/or change the answers for your security questions. Complete the action by pressing "update".

I've forgotten the answers to my security questions?
If you have forgotten the answer to your security questions, please contact Support at 844-475-8335.

What should I do if I no longer have access to the email address associated with my account?
It's easy to update the personal information associated with your account. Click on "My Profile" under "My Account" menu once you have logged in and you can then update any information as necessary.

About Stand Up To Cancer

What is the goal of Stand Up To Cancer?
Stand Up To Cancer raises funds for research done by outstanding scientists working in teams and overseen by key leaders in the field. The goal is to get new treatments to patients quickly; we are saving lives now. SU2C draws on the resources of the entertainment community to encourage everyone, from the general public to major corporations, to support this effective work, which has already contributed to five new drug approvals from the FDA and supported more than 180 clinical trials to study potential new treatments and drug combinations.

We believe that humanity stands at a tipping point in the struggle against cancer. Scientists have learned so much about the basic nature of the disease, right down to the molecular level, and many are now making breakthroughs and achieving real advances in prevention, diagnosis, and treatment. Life-saving discoveries are within our grasp, unfolding at research centers across the country and around the world. What scientists need is the support and funding necessary to translate those discoveries into more effective treatments.

To learn more, please visit www.standuptocancer.org

How can I learn more about Stand Up To Cancer’s collaborative cancer research?
To learn more about Stand Up To Cancer research, please visit www.standuptocancer.org/research/research-portfolio/

How will donations to Stand Up To Cancer be used?
100% of donations received by SU2C support Stand Up To Cancer’s collaborative cancer research programs. Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. EIF’s Federal Tax ID number is 95-1644609. To learn more about where the money goes please go here.

Is my donation to Stand Up To Cancer tax deductible?
Yes, your donation is tax deductible to the fullest extent of the law and you will be given a receipt for U.S. tax purposes. Tax receipts will be mailed within 4-6 weeks from the time your donation is received by SU2C.

What is the Stand Up To Cancer Federal Tax ID number?
Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. The EIF Federal Tax ID number is 95-1644609.

About World Food Program USA

What is WFP USA’s mission?
Consistent with the mission of the United Nations World Food Programme, World Food Program USA works with U.S. policymakers, corporations, foundations and individuals to help provide financial resources and develop policies needed to alleviate global hunger.

Can I send you blankets, food, vitamins, etc.?
We do not currently accept material or food donations. Whenever possible, WFP purchases supplies and food locally, thereby supporting developing economies.

Can I volunteer?
You can volunteer by engaging your family, friends and local communities to raise funds to deliver lifesaving food to families in need. To learn more and access useful materials for fundraising, follow this link: https://wfpusa.org/help/start-a-fundraiser/
To volunteer for the United Nations World Food Programme, please visit the recruitment site here: http://www1.wfp.org/careers/volunteers.

Why don’t you support the most vulnerable in the United States?
While the United Nations World Food Programme does not implement food assistance programs in the United States, World Food Program USA coordinates regularly with domestic and international NGOs and other advocacy partners in Washington in support of U.S. policies and programs that promote a comprehensive approach and funding for global food security.